Bookings

Frequently asked questions about our booking process and procedures.

How do bookings work with Study Vision?

The booking process with Study Vision involves two parts:

Initial booking period (1st four weeks):

  1. Student is offering via your portal

  2. You accept the student (or decline)

  3. Once student accepts your homestay, we notify you of their confirmation

  4. when student arrives, you notify Study Vision be payments are processed.

Continuing bookings (after the 1st 4 weeks):

  1. You will be asked via our portal if the student will be continuing, going on holidays or leaving your homestay permanently.

    • If your student continues, another 4 week period will begin (this process will be on-going until the student leaves)

    • If the student goes on holidays...

    • If the student decides to leave...

Can I cancel a booking?

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Can I select age, gender & nationality preferences for my guests?

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What should I do when my guest arrives?

When your new guest arrives at your homestay, it is important to make them feel at home. You can do this by offering them a snack and something to drink, while you introduce your family and yourself.

It is a good idea to take them on a tour around your home and to let them know about your house rules. See if they are tired and need a rest as most would be arriving straight from the airport and a long overseas flight.

Once they have rested, ask them whether they have organised the following three essentials:

Open a local bank account:

If your guest has not opened a local bank account, take them to your local branch and explain to the bank staff that your guest is an international student who would like to open a deposit account.

Before leaving the house make sure your guest has their passport and Confirmation of Enrolment (CoE) from their university as the bank will require these documents.

Buy a sim card:

If your guest has not already purchased a sim card, take them to a local phone shop such as Optus or Vodafone, and help them purchase a sim card.

Transport card:

You will need to help your guest purchase a transport card as they will usually take public transport from your homestay to their university or school. Make sure to explain how your state's transport card works and also make sure they know the route from your home to their university or school.